Frequently Asked Questions

Please read our FAQ before sending us a message.

We accept credit card payments and PayPal.

From dispatch date,Typically, it takes about 7-9 business days to prepare your order, and shipping time is around 10 business days from dispatch date. On rare occasions delivery can take up to 28 days for free standard shipping. If you have not received your order within 28 days please contact us. If your order choose Expedited shipping, the delivery time is 3-5 business days from dispatch date.

Please note that during the holidays our production time may vary.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse after 9 days.

You receive an invoice at delivery of the ordered goods.

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